Refund policy
Refund & Returns Policy
At ColorCoded Ltd we supply high-quality branded workwear tailored to your business. Because many of our products are customised, our returns policy differs from standard retail. This policy does not affect your statutory rights.
1. Branded and customised items
Garments that are embroidered, printed or otherwise customised with your branding are made to your specification. Once your order has been approved and production has begun, these items cannot be cancelled, returned or refunded (they are exempt from the 14-day right to cancel under the Consumer Contracts Regulations 2013). Please check sizes, garment selections, colours, logo placement and artwork approvals carefully before confirming your order. If a branded item arrives faulty or incorrect through our error, see section 3.
2. Plain (non-branded) items
If you are buying as a consumer, you may cancel and return plain, non-customised garments within 14 days of delivery. If you are buying on behalf of a business, returns of plain items are accepted at our discretion within 14 days of delivery and may be subject to a restocking charge that reflects supplier charges. If you would like a different size or colour of the same item, we can offer an exchange instead of a refund, subject to stock availability. If the replacement is not available, we will refund you instead. For all returns and exchanges, items must be unworn, unwashed and in their original packaging with tags attached. You are responsible for the cost of returning the item to us (and for getting it to us safely), and we recommend a tracked service, as you remain responsible for the goods until they reach us. Once your return has been received and inspected, we will dispatch your replacement, or issue your refund, including the original standard delivery charge for consumer cancellations, to your original payment method within 14 days of us receiving the goods back or of you providing proof of postage, whichever is earlier.
3. Faulty, incorrect or damaged items
If your order arrives faulty, damaged or incorrect, or if there is a branding error that is our mistake, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and clear photos. We will arrange a replacement or refund, and we will cover the cost of return where appropriate. This does not affect your statutory rights under the Consumer Rights Act 2015.
4. Order approval and production
Once your order has been approved (including artwork and logos) and sent into production, it cannot be amended, cancelled or refunded.
5. How to make a return
Contact us on 0330 043 0934 or enquiries@colorcoded.co.uk with your order number and the items you wish to return. We will confirm the return and give you the returns address. Please include the delivery note supplied with your order. Please do not return goods to the original supplier or to any address shown on packaging, as these cannot be processed. Returns sent without prior contact may not be accepted.
6. Samples
Sample garments are charged for and are non-returnable. If a full order is placed on the back of a purchased sample, the cost of the sample will be refunded or deducted from the final invoice.
7. Recommendations
For new customers or large orders, we recommend ordering sample garments and confirming sizing across your team before bulk production.
8. Contact
enquiries@colorcoded.co.uk · 0330 043 0934 · www.colorcodedworkwear.com
By placing an order with ColorCoded Ltd, you agree to the terms outlined in this policy.